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Privacy Policy

Policy Effective Date: November 9, 2024

At Yapwe and our subsidiary Nourished by Sindy (“we,” “us,” or “our”), we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains the types of personal data we collect, how we use it, and the measures we take to safeguard it, in compliance with Zimbabwean privacy laws and health authority regulations, including the Health Professions Authority of Zimbabwe (HPA).

1. Information We Collect

We collect the following types of information from individuals accessing or using our website and services:

Personal Information: This includes your name, contact details (email, phone), and any health-related data you provide for wellness consultations or services.
Health and Medical Information: If you choose to work with us for disease management or nutritional guidance, we may collect medical history, diagnoses, medication information, and any other health-related details necessary for treatment planning.
Non-Personal Information: This includes data automatically collected through cookies and other tracking technologies, such as IP address, device type, browser, pages visited, and time spent on the site.

2. How We Use Your Information

Your information is used for the following purposes:

Service Provision: To provide personalized nutrition, fitness, and wellness services tailored to your specific needs.
Communication: To respond to inquiries, provide updates on services, confirm appointments, and send relevant health information.
Health and Wellness Guidance: To offer targeted advice, meal plans, fitness recommendations, and workshops based on your health status and goals.
Operational Improvement: To analyze user behavior to improve our services and website functionality.
Legal Compliance: To comply with legal obligations, including reporting to health authorities or responding to requests from medical institutions.

3.Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:

With Your Consent: With explicit consent, we may share your information with partners or affiliates who assist in delivering services (e.g., clinics, hospitals, medical practitioners).
Legal Obligations: We may disclose your information in response to a legal request from a government agency or in accordance with the laws of Zimbabwe, including health and safety regulations.
Medical Professionals: If you are receiving services through a medical referral, your data may be shared with collaborating healthcare professionals for the purpose of coordinated care.

4. Security Measures

We take reasonable steps to protect your personal data using a combination of administrative, physical, and technical security measures, including encryption and firewalls. However, no method of online transmission is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Access: You may request access to the personal data we hold about you.
Correction: You may request corrections to inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data, except where retention is required by law.
Opt-Out: You can opt-out of receiving promotional emails by contacting us at [email protected].

To exercise any of these rights, please contact us at [email protected].

6. Children’s Privacy

We offer services for individuals aged 5 years and above. Children under the age of 18 may only use our services with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children under 13 years of age.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Terms and Conditions

Effective Date: November 9, 2024

Introduction

Welcome to Yapwe and Nourished by Sindy! These Terms and Conditions (“Terms”) govern your use of our website, services, and any other products provided through Nourished by Sindy. By accessing or using our website or services, you agree to comply with these Terms. If you disagree with any part of these Terms, please refrain from using our services.

1. Services Provided

Through Nourished by Sindy, a subsidiary of Yapwe, we offer personalized nutrition, fitness training, wellness classes, disease management services, and workplace or school wellness seminars. These services include, but are not limited to:

Nutritional guidance and diet plans
Disease management for chronic conditions
Fitness training and wellness education
School workshops and wellness classes for various age groups
Corporate wellness and team-building programs

Please note, all services are intended to complement medical care and should not replace professional medical advice from a licensed healthcare provider.

2. Eligibility

You must be at least 18 years of age to use our services independently. Individuals under 18 years old must have a parent or legal guardian present and provide consent before using our services. We cater to individuals aged 5 years and older for wellness and nutrition services.

3. Health and Safety Disclaimer

The services provided by Nourished by Sindy are designed to promote general wellness. However, these services are not a substitute for medical treatment, diagnosis, or consultation from a licensed healthcare provider. Clients are encouraged to consult with a doctor or healthcare professional before starting any diet, exercise, or wellness program.

By using our services, you acknowledge that Yapwe and Nourished by Sindy are not liable for any health complications, injuries, or issues arising from your participation in any programs or recommendations.

4. User Responsibilities

Users agree to:

Provide accurate and up-to-date personal and health information when requested.
Follow the dietary and fitness guidelines shared with you, and consult with your healthcare provider where applicable.
Actively engage in the wellness programs provided for the best possible results.

Failure to provide accurate information or misuse of services may result in termination of access to our services.

5. Limitation of Liability

To the fullest extent permitted by Zimbabwean law, Yapwe and Nourished by Sindy are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or services, including health-related issues, emotional distress, or injuries.

6. Intellectual Property

All content on the website, including but not limited to text, images, videos, logos, and designs, is owned by Yapwe and Nourished by Sindy, or licensed to us. Users may not reproduce, distribute, or exploit any content from our website without prior written consent.

7. Payment and Refund Policy

Certain services may require payment. All payments will be processed as outlined on our website. Refunds are available under specific circumstances, such as service dissatisfaction or technical issues. Refund requests must be made within [number] days of service completion.

8. Compliance with Zimbabwean Laws

Our services comply with Zimbabwean laws, including regulations set by the Health Professions Authority of Zimbabwe (HPA) and other relevant health authorities. We adhere to the standards set for health-related services and personal data protection within Zimbabwe.

9. Termination of Access

We reserve the right to suspend or terminate your access to our website and services at our discretion if you violate these Terms or misuse our services.

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of our services will indicate your acceptance of the updated Terms.

11. Contact Information

If you have any questions regarding these Terms, our Privacy Policy, or our services, please contact us at:

Yapwe
Email: [email protected]